Job Description

This role involves keeping abreast of all claims in progress for the company's US and Canadian clients. The role will involve understanding the nature of the services we provide and the various different claim mechanisms available to different claimants. Comprehensive training will be provided to ensure the employee has an in-depth understanding of the product.

Main duties include:

• Requesting documentation from various intermediaries throughout the process. The parties involved include: clients, tax authorities worldwide, various banks, processing agents and the company's processing team
• Arranging document collection, receiving documentation and reconciling documents received to requests
• Reviewing all documents received to ensure they meet the specifications
• Completing document requests in various formats
• Liaising with intermediaries to follow up on documents and increase efficiency
• Preparing basic reports for clients
• Building relationships with clients

Required Skills

• Excellent organizational skills
• Strong verbal and written communication skills
• Ability to multi-task
• Proficiency in MS Office
• Great attention to detail
• Good time management skills
• Passion and enthusiasm for the job