Client Manager

As a client manager, you will be required to assist the company with the management of its clients. The role requires a dynamic individual whose primary role will be client management with ancillary abilities in administration, operations and tech. You’ll be working closely with the entire team. You’re an ambitious individual who can work under their own direction towards agreed targets/goals. Ability to manage change and be open to it, good time management, and an ability to work under pressure when/if a problem occurs. 

Role and Responsibilities

As a client manager, you will be responsible for managing and maintaining relationships with clients, ensuring customer satisfaction and retention and identifying opportunities to grow revenue streams.

Responsibilities:

• Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner;
• Build and maintain strong relationships with clients, developing a deep understanding of their needs, challenges, and goals;
• Collaborate with other internal teams to ensure smooth client onboarding and ongoing account management;
• Identify and capitalize on opportunities to upsell and cross-sell products or services to existing clients;
• Manage and track client engagement and satisfaction, proactively addressing any issues or challenges that arise;
• Prepare and present regular reports on client performance and revenue growth to management;
• Stay up-to-date with industry trends and best practices to continuously improve clien management strategies;
• Develop and execute client retention and expansion strategies, with a focus on achieving revenue targets and increasing customer lifetime value;
• Ensure all client communication and documentation is accurate, complete, and compliant with company policies and regulations.

Technical and Professional Expertise:

• Degree (preferred not required);
• Some experience in client management or account management;
• Excellent communication and interpersonal skills;
• Strong organizational skills, with the ability to manage multiple clients and projects simultaneously;
• Experience with Excel or Google Sheets;
• Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.

Working Hours

9:00am - 17:00pm - we want you to produce your best work and maintain a healthy work-life balance. You will be responsible for defining deadlines with the team and these deadlines will be managed in accordance with daily tasks.