Role Overview:
As an Operations Support Analyst at the company, you will be part of a dynamic, global team that
provides critical support to the organization’s compliance operations. The Operations Support team
works across departments and jurisdictions, managing compliance cases, conducting in-depth global
VAT and US Sales Tax research, executing high-impact projects, and managing direct communication
with internal stakeholders, clients, and tax authorities.

Key Responsibilities:
1. Compliance Case Management:

• Manage a broad range of VAT and US Sales Tax cases, ensuring timely, accurate, and client-focused resolution.
• Proactively manage emerging case types through research, collaboration, and updates to internal processes.
• Lead consulting cases by addressing client-specific requests and delivering tailored, practical solutions.
• Support continuous improvement by identifying trends, drafting process notes and documenting solutions for knowledge sharing.

2. Project Management:

• Lead and execute key projects critical to business operations, ensuring timely delivery and successful outcomes.
• Collaborate with other departments to manage cross-functional projects.
• Identify and scope projects that will enhance operational efficiency.

3. Research and Development (R&D):

• Engage in continuous R&D initiatives to identify trends, develop solutions, and strategize ways to prevent recurring issues.
• Conduct global VAT and US Sales Tax research to provide timely, accurate advice and solutions to clients and internal stakeholders.

4. Ad-Hoc Tasks: Problem-Solving, Operational Efficiency, and Growth:

• Assist the Operations Support Manager with various ad-hoc tasks that contribute to improving operational efficiencies.
• Constant collaboration with the various Support teams.
• Drive complex problem-solving initiatives, working with internal stakeholders, clients and tax authorities to resolve issues and develop long-term solutions.
• Implement strategies to foster team growth and professional development.

What We're Looking For:

• Strong problem-solving skills with the ability to manage multiple Compliance Cases, projects and ad-hoc tasks simultaneously.
• Excellent time management, teamwork, and organizational abilities.
• Critical thinking and communication skills, with the ability to liaise with internal stakeholders, clients and tax authorities across different regions.
• A proactive attitude toward process improvement and continuous learning.
• High-impact individuals, critical thinkers, problem-solvers and culture carriers.

(NB)Role Integration & Learning Period:

The Operations Support Analyst role begins with a structured onboarding phase. Given the complexity of
VAT, US Sales Tax, and the team’s cross-functional reach, the first 12 months focus on administrative and
foundational work to build core knowledge of systems, processes, and workflows.
As confidence and knowledge grow, analysts will gradually be assigned more complex, high-impact
responsibilities, equipping them to contribute meaningfully to both the Operations Support team and the
broader business.