KEY RESPONSIBILITIES:

• Support requests and relationships with some of the largest custodian banks.
• Work with custodian banks to solicit reporting and documentation on behalf of the client base.
• Support with onboarding new accounts.
• Manage multiple requests and tasks across a range of banks and clients.
• Track processes in an organized and efficient manner and to ensure that all claims are accounted for and submitted timeously.
• Provide feedback to other internal teams in order to request additional information and ensure successful reclaims.
• Develop a strong knowledge of the recovery service in order to support the client team and answer operational or technical questions as needed..
• Resolve reporting discrepancies.
• Keep abreast of new products and legislation changes to optimize processes and operations.
• Remain knowledgeable of market and industry trends.
• Support any queries that may arise from various foreign tax offices.
• Meet or exceed submission targets as set out by company management.
• Resolve supplier complaints by investigating problems; developing solutions; preparing reports; making recommendations to management and following up with internal stakeholders.
• Provide additional support with claim submissions and other ad hoc projects.
• Support with quality checking claims as needed.

• University Degree – ideally commerce or law, but not required
• Fluent in spoken and written Spanish
• Strong interpersonal and communication skills
• Fast learner
• Confident and strong ability to build rapport with others
• Persistence and problem-solving ability
• Strategic and analytical thinker
• A keen eye for detail and good administration skills
• Able to cope with deadlines and pressure
• A valid South African passport or work permit and all relevant documents
• Good command of the English language