Customer Support Specialist - Sandton
Catch
Sandton, Gauteng
Permanent
Apply
Posted 28 January 2025

Job Details

Job Description

Looking for a fresh start? πŸ‘¨β€πŸŽ“
Join our client's team as a Customer Support Specialist!

This unique opportunity is perfect for night owls or anyone who values free mornings.
Working hours are in office from 16:00 to 1:00 (aligned with USA hours), and we're on the hunt for someone who thrives on engaging with clients.

Key Responsibilities
β€’ Clients support and monitoring.
β€’ Liaising between the client and the suppliers we work with
β€’ Filing of USA Export Filings
β€’ Scheduling pickups with suppliers
β€’ Assisting with demos and support of the company's online Platform
β€’ Troubleshooting of errors clients may be facing
β€’ Monitoring of online chats with clients and providing guidance and support
β€’ Liaising with in-house development team on fixing bugs/adding new features

Qualities and skills, we require
The role is open to any candidate that fulfills the criteria below:
β€’ Willingness to work night hours of 4pm to 1am
β€’ Excellent multi-tasking skills
β€’ Self-motivator
β€’ Great social abilities with clients